Click on one of the people below to find out more information.

  • Wendy Flaherty, General Manager
    231-767-4142

    I have been in the automotive business for 29 years with my background coming from my education at Northwood University.  Customer Satisfaction is my passion and I strive to make sure every customers needs are met.  I am married to my husband, Steve, and we have two wonderful children, Amber and Brandon.  During my spare time, I love enjoying the beautiful lakeshore and boating.  Please feel free to call or email me at any time if I can be of assistance.

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  • Heather O’neal, Office Manager
    231-767-4133


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  • Victor Rivera, Finance Manager
    231-767-4126

    I have been in the automotive business for 10 years. I love meeting new customers and enjoy the customers that come back throughout their lives for their new purchases. Making people smile is my passion and having fun with my family. I am married with my beautiful, wonderful wife Holly, and we have three wonderful children, Bri, Brayden and Breck. We love to go on weekend getaways and traveling, fishing and exploring the outdoors.

    Looking forward to making your Financing easy and stress free and for you to leave with a big smile. Great Lakes is a fresh of breath air for your new vehicle purchase experience with a great staff with tons of experience and the knowledge we take pride in here at Great Lakes Ford.

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  • Jeff Hillard, New Vehicle Sales Manager
    231-767-4110


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  • Matthew Kahlo,
    Asst. Sales Manager & Fleet Coordinator
    231-206-5423

    I have been a dedicated team member since 2009.  I have been in the customer service industry since 2005.  I am a family man of 2 children.  I enjoy watching my kids play sports, enjoying the beach with my family and chocolate lab. I enjoy building a strong business relationship.  I am looking forward to not just earning your business once, I will help you through the purchase process making sure you understand every step of the way, and giving my professional input along the way.  I understand your time is valuable and I will not spare any of it.  I can work around your schedule, and will work hard to earn your business.  Please feel free to call/text/email anytime. 

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  • Samuel Vanwesep, Sales Consultant
    231-767-4111

    My name is Sam Vanwesep, and I am a young, passionate car salesperson who takes pride in making every customer's buying experience smooth, fun, and stress-free. Nothing makes me happier than helping people drive away in a car they love. Outside of work, you'll find me camping with family, cycling, enjoying my friend's company, and most importantly, recharging for the next great deal.


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  • Eli Walcott, Sales Consultant
    231-767-4162

    I am a proud graduate of Grand Valley State University with a Bachelor's Degree in Marketing and Professional Sales.  At Great Lakes Ford, I bring a customer-first approach to every interaction, making the car buying process smooth, transparent, and enjoyable.  Whether you are looking for your first car or upgrading your current ride, I am here to help you find the perfect vehicle to fit your lifestyle and budget.  When you work with me, you are not just getting a salesperson, you are getting a partner who is dedicated to earning your trust and your business for years to come.

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  • Joe Bradley,
    Pre-owned Car Manager
    231-767-4104

    I have been with the Great Lakes Ford family for 17 years, and have grown up in the car industry. I have a great love for vehicles. It is important to me that each customer has a fun and enjoyable car buying experience.   

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  • Robert Blue Loera,
    Sales Consultant
    231-767-4108

    I have been with the Great Lakes Ford family for over 20 years  and am married to my beautiful wife Gina. In my spare time I enjoy being with the ministry and helping build the body of Christ. I bring many years of experience please contact me with any of your automotive needs.


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  • Michael Calkins, Sales Consultant
    231-767-4102

    I have been with the Great Lakes Ford family for 13 years and have grown up in Muskegon Township. In my spare time  I enjoy being in the outdoors and love dealing with the public. Please feel free to contact me with any of your new or used vehicle needs.

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  • Joe Tackx, Pre-owned Sales
    231-767-4139


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  • Tony Bergren,
    Sales Consultant
    231-767-4159


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  • Desire Johnson, BDC & Mobile Service Coordinator
    231-767-4101

    As an experienced Appointment Coordinator, I specialize in providing seamless scheduling solutions for our Mobile service and Sales teams. With a strong focus on customer satisfaction, I ensure efficient appointment management, accurate record-keeping, and proactive communication. My ability to multitask, prioritize, and maintain a positive attitude allows me to provide an exceptional customer experience, helping clients effortlessly schedule test drives, mobile service visits, and consultations. I am committed to optimizing workflow, enhancing client retention, and contributing to the dealership's success.


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  • Lisa Bettendorf,
    Service Advisor
    231-767-4120

    I am here to assist you with your needs. Feel free to call or email me at anytime.

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  • Kasey Varner, Service Advisor
    231-767-4164


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  • Pete Maas, Parts Manager
    231-767-4137


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  • Fred Pace , Detailer


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  • Doug Johnson, Shuttle Driver


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  • Mark LaFontaine,
    Dealer Principal
    231-777-2750

    I am here to assist you with your needs. Feel free to call or email me at anytime.

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